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File #: 2764-2018    Version: 1
Type: Ordinance Status: Passed
File created: 9/27/2018 In control: Technology Committee
On agenda: 11/19/2018 Final action: 11/21/2018
Title: To authorize the Director of the Department of Technology, on behalf of the Department of Public Utilities (DPU), to modify an agreement with ConvergeOne, Inc. for professional services associated with the integration between the Interactive Voice Response (IVR) System and the Power Outage Management System (Responder), in the amount of $49,300.00; to authorize the expenditure of $49,300.00 from the Department of Technology, Information Services Operating Fund; and to declare an emergency. ($49,300.00)
Attachments: 1. 2018 ConvergeOne - IVR CoC Division of Power Contact Center -Phase II Responder Integration quo.._, 2. 2018 ConvergeOne - IVR City of Columbus_Business Process Audit_City Utilities_QUO_072618, 3. 2018 ConvergeOne - IVR City of Columbus Div of Pwr Responder IVR SOW V3 - TRt_20180829, 4. 2018 ConvergeOne - IVR City of Columbus Business Process Audit SOW -mlm- 20180726, 5. 2764-2018 EXP
Explanation

BACKGROUND:
This ordinance authorizes the Director of the Department of Technology (DoT), on behalf of the Department of Public Utilities (DPU), to modify an agreement with ConvergeOne, Inc. to provide services for the Interactive Voice Response (IVR) system used by the Department of Public Utilities, Division of Power. The proposed services, in the amount of $19,300.00 will be used to create an integration between the IVR system and the Power Outage Management system (Responder) used by the Division of Power. In addition, this ordinance includes professional services in the amount of $30,000.00 for a business process audit with the goal of providing recommendations on best practices and utilization of the IVR system at the Department of Public Utilities. The total amount of funding with ConvergeOne, Inc. for this ordinance is $49,300.00. The IVR system supports the City’s 311, Utilities, and Technology Help Desk call centers. The department via SA005214 established a contract agreement (EL015526) under the authority of ordinance 0177-2014 passed by council March 31, 2014 to acquire IVR equipment, software, maintenance and support, and services. The coverage term period of this contract agreement will be one (1) year from the date of a confirmed/certified purchase order from the City Auditor’s office.

1. Amount of additional funds to be expended: $49,300.00
Original contract amount (Ord. #:0177-2014): $112,342.51
Modifications (1-3) $417,038.60
Maintenance and support renewals $218,298.46
Modification #4 (This mod via Ord. #: 2764-2018) $49,300.00
Total aggregate amount of contracts and modification(s): $796,979.57


2. Reason additional goods/services could not be foreseen:
New services needed for the IVR system modification required/requested that will be used to create an integration betwee...

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